Privacy Policy

Last updated June 04, 2024

This privacy notice for Believer Ministries Inc. ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
  • Visit our website at https://believer.com or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events

Do you have questions or concerns? This privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

SUMMARY OF KEY POINTS 

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. 

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about the personal information you disclose to us.

Do we process any sensitive personal information?

We do not process sensitive personal information.

Do we collect any information from third parties?

We do not collect any information from third parties.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information?

We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe?

We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

 What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights?

The easiest way to exercise your rights is by contacting us at https://believer.com/help/contact-us. We will consider and act upon any request in accordance with applicable data protection laws.

 Want to learn more about what we do with any information we collect? Review the privacy notice in full.

 TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? 

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?  

6. HOW LONG DO WE KEEP YOUR INFORMATION? 

7. HOW DO WE KEEP YOUR INFORMATION SAFE? 

8. DO WE COLLECT INFORMATION FROM MINORS? 

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. CONTROLS FOR DO-NOT-TRACK FEATURES

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?  

12. DO WE MAKE UPDATES TO THIS NOTICE?

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?


1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short:
We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services when participating in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names 
  • Phone numbers 
  • Email addresses 
  • Mailing addresses 
  • Usernames 
  • Passwords 
  • Billing addresses


Sensitive Information.
We do not process sensitive information.


Payment Data.

If you choose to make purchases, we may collect data necessary to process your payment, such as your payment instrument number and associated security code. All payment data is handled and stored by PayPal. You may find their privacy notice link(s) here: https://www.paypal.com/va/legalhub/privacy-full.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
 
Information automatically collected 

In Short:
Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://believer.com/general/cookie-policy.


The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services(such as the date/time stamps associated with your usage, pages, and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings). 
  • Location Data. We collect location data, such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt-out, you may not be able to use certain aspects of the Services.

 
2. HOW DO WE PROCESS YOUR INFORMATION? 

In Short: 
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

 
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order. 
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service. 
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services. 
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services. 
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below. 
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more. For more information see our Cookie Notice: https://believer.com/general/cookie-policy. 
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them. 
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you. 
  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

 

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION? 

In Short: 
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

This section applies to you if you are in the EU or UK.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent. 
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you. 
  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to: 
  • Send users information about special offers and discounts on our products and services 
  • Develop and display personalized and relevant advertising content for our users 
  • Analyze how our Services are used so we can improve them to engage and retain users 
  • Support our marketing activities 
  • Understand how our users use our products and services so we can improve user experience
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved. 
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as in situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. 

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way 
  • For investigations, fraud detection, and prevention 
  • For business transactions, provided certain conditions are met 
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim 
  • For identifying injured, ill, or deceased persons and communicating with next of kin 
  • If we have reasonable grounds to believe an individual has been, is, or maybe the victim of financial abuse 
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province 
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records 
  • If it was produced by an individual in the course of their employment, business, or profession, and the collection is consistent with the purposes for which the information was produced 
  • If the collection is solely for journalistic, artistic, or literary purposes 
  • If the information is publicly available and is specified by the regulations
     

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? 

In Short: 
We may share information in specific situations described in this section and/or with the following third parties.
 

We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
     

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? 

In Short:
We may use cookies and other tracking technologies to collect and store your information.
 

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. 

We try never to permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising world not Word of God products. In our digital world, we are all subject to those who would like to learn about our interests and tailor advertisements to market their products, but this is certainly not something we want them to engage in on our platform unless they contact you directly and ask permission.  We are a 501(c)3 non-profit Christian teaching organization and have been helping people around the world since 1996.  We believe sharing and teaching is the best usage of this new technology, but each year, it seems it becomes harder and harder for people to find us amid the sea of data.  Because of this, we are forced to comply at the simplest level with the Internet strategies of huge corporations just so people, like you, can find us and enjoy all God has Blessed us with and enabled us to offer. As we are sure you have learned from this document, we collect very little, and that is only with your permission to bring a better experience to our users. We may use contact information to send abandoned shopping cart reminders (depending on your communication preferences). Third parties and service providers may want to use their technology to provide advertising about products and services tailored to your interests, but this is something we have never allowed, as you should see no third-party ads on this site.

To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under the section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?" 

Our Cookie Notice, which sets out specific information about how we use such technologies and how you can refuse certain cookies, is available at https://believer.com/general/cookie-policy.

Google Analytics

We may share your information with Google Analytics to track and analyze your use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on Google's privacy practices, please visit the Google Privacy & Terms page.
 

6. HOW LONG DO WE KEEP YOUR INFORMATION? 

In Short: 
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
 

We will only keep your personal information for as long as necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us. 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
 

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: 
We aim to protect your personal information through a system of organizational and technical security measures
 

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
 

8. DO WE COLLECT INFORMATION FROM MINORS? 

In Short: 
We do not knowingly collect data from or market to children under 18 years of age.
 

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under the age of 18, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
 

9. WHAT ARE YOUR PRIVACY RIGHTS? 

In Short: 
Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
 

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict the processing of your personal information, (iv), if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. 

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
 

Withdrawing your consent:

If we are relying on your consent to process your personal information, which may be express and/or implied consent, depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. 

However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
 

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. 

Account Information 

If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Contact us using the contact information provided. 
  • Log in to your account settings and update or terminate your user account. 

Upon your request to terminate your account, we will deactivate or delete it and the information in it from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements. 

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice: https://believer.com/general/cookie-policy. 

If you have questions or comments about your privacy rights, you may email us at This email address is being protected from spambots. You need JavaScript enabled to view it..
 

10. CONTROLS FOR DO-NOT-TRACK FEATURES 

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized at this stage. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

California law requires us to inform you how we respond to web browser DNT signals. Because there is no industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
 

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS? 

In Short:
If you are a resident of Oregon, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.
 

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

 

Category Examples Collected
A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name  YES 

 

B. Protected classification characteristics under state or federal law Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data  NO 
C. Commercial information Transaction information, purchase history, financial details, and payment information  YES 
D. Biometric information Fingerprints and voiceprints  NO 
E. Internet or other similar network activity Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements  NO 
F. Geolocation data Device location  YES 
G. Audio, electronic, sensory, or similar information Images and audio, video, or call recordings created in connection with our business activities  NO 
H. Professional or employment-related information Business contact details in order to provide you with our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us  NO 
I. Education Information Student records and directory information  NO 
J. Inferences are drawn from collected personal information Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics  NO 
K. Sensitive Personal Information  NO 

 

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels; 
  • Participation in customer surveys or contests; and 
  • Facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected personal information as needed to provide the Services or for:

  • Category A - As long as the user has an account with us 
  • Category C - As long as the user has an account with us 
  • Category F - As long as the user has an account with us
     

Sources of Personal Information 

Learn more about the sources of personal information we collect in "WHAT INFORMATION DO WE COLLECT?"
 

How We Use and Share Personal Information 

Learn about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"

Will your information be shared with anyone else? 

We may disclose your personal information to our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?" 

We may use your personal information for our own business purposes, such as conducting internal research for technological development and demonstration. This is not considered to be "selling" your personal information. 

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. Wewill not sell or share personal information belonging to website visitors, users, and other consumers in the future.
 

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

  • Right to know whether or not we are processing your personal data 
  • Right to access your personal data 
  • Right to correct inaccuracies in your personal data 
  • Right to request the deletion of your personal data 
  • Right to obtain a copy of the personal data you previously shared with us 
  • Right to non-discrimination for exercising your rights 
  • Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling") 

Depending upon the state where you live, you may also have the following rights:

  • Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Oregon’s privacy law) 

 

How to Exercise Your Rights 

To exercise these rights, you can contact us by visiting https://believer.com/help/contact-us, emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it., or referring to the contact details at the bottom of this document.

We will honor your opt-out preferences if you enact the Global Privacy Control (GPC) opt-out signal on your browser. 

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent who does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
 

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person with whom we have the information in our system. We will only use the personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request, and the agent will need to provide written and signed permission from you to submit such a request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. You may submit a complaint to your state attorney general if your appeal is denied.

 

12. DO WE MAKE UPDATES TO THIS NOTICE? 

In Short: 
Yes, we will update this notice as necessary to stay compliant with relevant laws.
 

We may update this privacy notice from time to time. An updated "Revised" date at the top will indicate the updated version. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

 

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? 

If you have questions or comments about this notice, you may email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or contact us by post at: 

Believer Ministries Inc.
P.O. Box 500
Sutherlin, OR 97479
United States

 

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? 

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit https://believer.com/help/contact-us.

 

Return/Refund/Cancellation Policy

For a full refund, you may return most new, unopened items sold and fulfilled by Believer.com within 30 days of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

We'll notify you via e-mail of your refund once we've received and processed the returned/canceled item. In most cases, we'll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return. If you paid directly from your bank account, it may take up to 10 additional business days for the credit to be posted to your bank account. If you paid by check, it will take longer for you to receive the refund.

If the return and refund do not appear in Your Account within four weeks from the day you sent us your return, please email us for further assistance.

Shipping Policy

Are you ordering an item from Believer.com? We can ship to virtually any address in the world. Note that some products have restrictions, and some products cannot be shipped to international destinations.

Delivery Time

Our eBooks are delivered electronically via the Internet so you will receive your Registration Key and instructions to download your eBook within just a few minutes delivered to your email account.

Our CD products are sent First Class US Mail, and delivery varies from 2 to 7 days, although international destinations can take considerably longer.

Our Book orders are shipped via US Media Mail within the United States and can take 1-2 weeks to arrive.  We sometimes use Parcel Post on orders when it's more cost-effective, which can take 2 days to a week to arrive within the US and longer to international destinations. 


We make all of our Bible products available as cost-effectively as possible and have included shipping costs on the order page.  Our system is set up to use the costs and methods we have standardized to provide the best service to all.  If you have a special request, we will do our best to accommodate you, and in special circumstances, we may need to advise you of additional shipping costs before an order is sent.

Thank You

We are in our 41st year of teaching and spreading God's Holy Word, and the Father has blessed us beyond all we can ask or think.   In 1987, with the Father's guidance and help, we wrote the first natural language Bible search tool and were featured on television and in newspapers, which inspired many others to write Bible software.  In 1995, we launched Believer.com, and our teachings have circled the globe, spreading God's Truth for today's Believer and inspiring many other Christian groups to teach using this wonderful tool.

We are now asking for your help because we have a great need to expand our staff and fund a new teaching center, as well as have the resources to bring new research tools to the world.  We would like to bring audio and video podcasting to the believers as well as a whole new type of Bible research software capable of offering the vast amount of research from our libraries and the ability of believers everywhere to study together.  Imagine thousands of believers having access to their collective research and the research submitted in the library.  Imagine being able for all to have their work checked and rechecked against the rules and guideposts contained in God's Word for right division and allowing the Bible to interpret itself.  Imagine hundreds, even thousands of believers who, with prayerful discipline, search and research the Bible together to find what God has to say to mankind through Jesus Christ.

Please help us bring more teachings and tools to believers everywhere by donating $2.00 or more, and please enjoy and explore the principles we want to help bring to the world of right division in the free eBook How to Enjoy the Bible as our thanks for your love gift and please share it with others.

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